This is the eBook version of the user guide for the unit BSBCUS301 and provides the skills and knowledge required for you to be able to identify customer needs, deliver and monitor customer service and identify improvements in customer service processes.
You will be sent an activation email to access the book. Please note that you can view this eBook on up to two devices only.
If you want a printed copy of the resource we have the equivalent printed version available to purchase.
Sample - click on the button below to download a sample of this resource that includes the mapping.